Shipping policy
Effective date: 30 August 2026
Where we ship
United States, Canada, United Kingdom, the European Union (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden), Norway, Switzerland, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia, Israel and the United Arab Emirates.
If your country is not offered at checkout, we cannot ship there yet. Write to hello@kimjie.com and tell us where you are — it is how we decide what to open next.
Processing
Orders are packed within one to two business days. An order placed on a weekend or a public holiday is packed on the next business day. You get two emails: a confirmation when you order, and a second one with a tracking link when the parcel leaves us. If the second one has not arrived after three business days, check your spam and promotions folders before you write to us — that is where it usually is.
Delivery estimates
Checkout offers two options, tracked either way: the standard service of the national carrier, or its express service. Counted from the day the parcel ships, not the day you order.
- United States, USPS — 5 to 8 business days, express 3 to 5
- United Kingdom, Royal Mail — 3 to 7 business days, express 2 to 4
- Canada, Canada Post — 6 to 12 business days, express 4 to 7
- Australia, Australia Post — 8 to 16 business days, express 5 to 9
- New Zealand, NZ Post — 8 to 16 business days, express 5 to 9
- European Union — 3 to 7 business days
- Rest of the world — 8 to 16 business days
These are estimates and not guarantees. Customs, weather and carrier backlogs add time, and none of the three is within our control.
Cost
Orders over $45 ship free on the standard option. Below that it is $4.99 to the United States and the United Kingdom, $5.99 to Canada, and $6.99 to Australia and New Zealand. Express is always paid: $9.99, $11.99 or $12.99 for the same list. Elsewhere shipping is calculated at checkout, based on your address. The price you see there is the price.
Where we price in another currency, the threshold is the amount shown at checkout in that currency, not a conversion of the dollar figure.
Duties and import taxes
Where duties and taxes are collected at checkout, nothing more is due on delivery. Where they are not, they are charged by the carrier or by the customs authority and are yours to pay, in addition to the shipping cost. We cannot predict them, because the destination country sets them.
Refusing a parcel to avoid a customs charge means it is returned to us. We refund the Product but deduct the outbound shipping and any return or customs charge we are billed for.
Tracking
Every parcel is tracked. See track your order for how to find your link and what to do when it stops moving.
Wrong address
We ship to the address you enter. If it is wrong, write to hello@kimjie.com as fast as you can: if the parcel has not left us we change it, and if it has we cannot. A parcel that comes back to us because the address was wrong is refunded minus the shipping.
Lost, late or delivered but missing
If tracking has not moved for seven business days, write to hello@kimjie.com with your order number and we chase the carrier. If a parcel is marked delivered but is not with you, check with your neighbours and your building first, then tell us within seven days — we open a case with the carrier and replace or refund it.
Questions
hello@kimjie.com, with your order number.